Contact Us & Grievance Redressal

Effective from 2 November 2026

For account, service, payment or refund questions, contact customer support using the details below. Include your account email and, for a payment issue, the Cashfree order ID shown in Billing. Do not send passwords, API keys or full payment details.

Response times

Support replies within 1–2 business days. As required by the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer acknowledges complaints within 48 hours and resolves them within one month of receipt.

Report abuse or unlawful content

To report misuse of the Services or content hosted with us, email the grievance officer with the URL, a short description and, if you are the rights holder, proof of ownership. We acknowledge abuse reports within 24 hours and resolve them within 15 days, or sooner where the law requires.